Saturday, May 28, 2011

Product Reviews - Burning my Skin

From Johanna over at One Girl's Thoughts on Life

True to form, when I try a product and it lets me down, I tell the company. This works both ways (in case you think i'm a meanie), if I try something that I really love then I also contact the company to tell them how much I like it and why. 

A few weeks back I tried a 10.0.6 face mask (strawberry)

It resulted in this message from me:
 I purchased your pore- be-pure mud mask and after about 15 seconds
on my skin it started burning and stinging. I immediately washed it off. My
skin felt very sore after. I then took the mask to my friend and asked her
to try it and she had the same problem. Perhaps the formula is too strong? I
am always looking for good pore products because I have enlarged pores
around my nose and cheeks so I would be sure to try again if the formula was

The reply?

Dear Johanna

Thank you for taking the time to provide feedback on our product. 

The mask you tried does often incur some tingling. The sensation should not however be
 uncomfortable. As we do not know the
exact condition of your skin it is difficult to provide you with an exact
reason to your and your friends' reaction. We have had some other customers
that have experienced a similar sensation and appreciate your feedback. We
will take your feedback on board look into the formula in the near future.

In the meantime as a token of our appreciation for you taking the time to
contact us we would love to send you some other products from the range to
try. One Smooth Operator is a Pore Clearing Face Scrub that lightly
exfoliates the skin and draws out impurities.  The micro pumice particles
exfoliate and unclog pores and oat and zinc help to absorb excess oil.  Also
with anti-irritant, anti-oxidant and soothing properties - it is gentle on
the skin and does not contain active ingredients.

If you would like to try another of our masks we would also love to send you
Deep Down Detox Ultra Cleansing Mud Mask. Containing natural ingredients
such as Orange and Bergamot, this super-cleansing detox mask recharges and
balances for a clearer, brighter complexion. I hope this mask is more suited
for your skin type!

If you would like to send us your full postal address I will get these
products to you as soon as possible.

If you have any further queries please do not hesitate to contact us.

Kind Regards,

Marketing Assistant

I of course said HECK YES! (never say no to free stuff)

I got these babies in the mail a few days later

I have only used the scrub on the left once and it was nice. The detox mask on the right is SO NICE! I've used it 3 times and liked it more each time, it smells delicious and leaves my skin feeling so yummy. 


  1. That's awesome! I was so sure I was going to be reading a bad review from the title, but great to hear you had a positive outcome.

  2. They seem great!!

  3. GREAT customer service response. I worked in the beauty industry selling professional products for 2 years. Face masks were always the hardest to perscribe. Often people who need masks have oily and enlarged pores but also dehydrated skin (such an annoying combo and is my skin type too!!) So masks would often be too drying or strong for their skin.

    I'm so pleased they got back to you and tried to remedy the situation! :)


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